Product Information
- Specifications, colours, and prices of listed products are subject to change without prior notice.
- Actual product colours and patterns may differ from those depicted in the images. Conceptual images may vary depending on the shooting environment. Sample request is recommended before selecting or placing an order.
- Case study images may be rendered in CG.
Prices
- All product prices are exclusive of tax. (Except for paid sample prices.)
- Installation, processing, and shipping costs are not included in shown prices.
- Products are generally shipped in boxes. Single piece shipments will incur additional charges.
(Some products need to be ordered by boxes.) - If the order quantity falls below the minimum requirement, price increase may be implemented.
- Prices may change due to various circumstances.
Quality and selection
- There may be slight variations in colour tone and dimension between different production lots.
Extra care should be taken when tiling small areas. - Even the same colour number may have slight differences in colour or size if they have different shapes. Extra care should be taken when combining different shapes.
- To ensure you are satisfied with the colour and pattern, a sample request is recommended before selecting or placing an order. The colour and shade of the actual product may vary slightly from the sample
Safety Precautions
- Indoor and residential floors are designed for dry conditions. Extra caution is advised when using them in areas exposed to water.
- Soap scum and body oils can accumulate on bathroom floors, creating a slip hazard. Regular cleaning is recommended.
- Exercise caution when handling, unpacking, cutting, or disposing of these products. Avoid direct contact with sharp edges of tile pieces to prevent injury.
Placing order
- Product specifications may change or products may be discontinued without prior notice.
Confirm availability and delivery time before placing your order. - To ensure sufficient material, order a quantity that includes a buffer for installation errors.
- To minimise variations, we recommend placing a one-time order for each project. Slight dimensional differences or colour variations may occur between products due to differences in production times and batches.
- Products are generally delivered FOB destinations.
- To allow for potential delays due to unforeseen circumstances, planning for sufficient delivery time is necessary.
- No returns are allowed on purchased products.
- In some regions, an industrial waste disposal tax may apply. Please note that there may be additional charges for disposing of leftover products, including the industrial waste disposal tax.
- The price may increase for additional orders.
Stock
- While we generally maintain a constant inventory of standard products, Due to potential stock shortages, it's recommended to check availability and delivery times prior to ordering.
- Custom orders may require additional lead time. Depending on the product, there may be minimum order quantities and other requirements. Please contact our sales office for details.
- Product specifications may change or products may be discontinued without prior notice.
Instructions for Use and Installation
- Refer to tile specifications for the proper installation method. Adhesive-bonded tiles cannot be installed with mortar.
- Product dimensions may vary slightly. Adjust the grout joint width on-site to accommodate the actual products.
- For mixed product installations, adjust grout joint width on-site to accommodate potential dimensional differences.
- To prevent delamination and chipping, we decline all responsibility for laying without joints.
- When installing thin tiles, ensure adhesive does not ooze out of the joints.
- Grout joints should be filled when installing on bathroom walls.
- Full-surface adhesive bonding is recommended for installation on bathroom walls.
- Regular cleaning is recommended for bathroom use.
- Be sure to maintain a proper water slope when installing on bathroom floors.
- Pre-wetting the tiles before grouting can help prevent grout residue.
- Glossy tiles can become highly slippery when wet. Exercise caution in areas exposed to water or where water may be brought in.
- Certain products may retain more grout residue. After grouting, immediately wipe away excess grout and clean thoroughly. Avoid excessive water application, as it can cause efflorescence.
- Grouting cannot be done on tiles with rough surfaces. Finish with a single grout line.
- Dark grout may retain more residue and be prone to efflorescence. Exercise extra caution.
- We cannot accept claims after installation.